Return & Refund Policy

Sunshine Arts Shop Co
Effective Date: 01/01/2024

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Thank you for shopping at Sunshine Arts Shop Co! We strive to provide high-quality custom products. As our items are made-to-order through third party, our return and refund policy follows their guidelines. Please read below for details.

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1. Order Issues & Eligibility for Returns/Refunds
Since our products are custom-printed upon order, we do not accept returns or exchanges unless the item is defective, damaged, or incorrect due to a production error. If you experience any issues with your order, please contact us within 30 days of delivery.

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2. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please reach out to us at sunshine.slf.24@gmail.com with the following details:

• Your order number

• Clear photos of the product showing the issue

• A brief description of the problem

We will work with our print provider to arrange a replacement or issue a refund if the claim is approved.

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3. Non-Returnable Items
Due to the custom nature of our products, the following items are non-returnable:

• Buyer’s remorse or incorrect size selection

• Color variations due to different screen displays

• Minor differences in design placement (within standard production tolerances)

 

4. Refunds & Replacements
If your claim is approved, we will offer one of the following options:

• A replacement order at no extra cost

• A full or partial refund to your original payment method

Refunds may take 5-10 business days to process, depending on your payment provider.

 

5. Cancellations & Changes
Since orders go into production quickly, cancellations or changes can only be made within 12 hours of purchase. After this window, we cannot guarantee modifications.

 

6. Contact Us
For any return or refund inquiries, please contact us at:
sunshine.slf.24@gmail.com
Rochester Hills, Michigan

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We appreciate your support and understanding as we create custom-made products just for you!